Elevated beauty. Everyday essentials, redefined.
Elevated beauty. Everyday essentials, redefined.
Each item is custom-made with care, so no two orders are ever the same. Designed to feel personal because it is.
We don’t charge extra for delivery shipping is always on us, wherever you are in the world.
Need to make a change, ask a question, or sort something out? Real humans, ready to help.
Clear communication, realistic delivery timelines, and no surprises — just how it should be.
Axen is an online store based in the Netherlands, offering worldwide shipping. Our products are custom-made and fulfilled by trusted global partners.
Yes! We offer free worldwide shipping on all orders — no minimum required.
Our average delivery times are:
UK: 10–18 business days
EU: 10–20 business days
USA & Canada: 12–22 business days
Australia & NZ: 14–25 business days
Rest of world: 15–30 business days
Please note: Custom/personalized items may take a few additional days for preparation.
We do not accept returns for personalized items unless:
The item is damaged
We made an error in the customization
If there’s a problem with your order, contact us within 5 days of delivery with your order number and a photo of the issue.
On applicable product pages, you’ll see a field or dropdown to enter your name or select custom options (e.g., thread color, font style).
Make sure all custom info is entered correctly before checkout.
Yes if your order hasn’t gone into production yet. Please email us at info@theaxenlife.com within 12 hours of placing your order and include your order number. Then we will try our best to change it.
Yes. Once your order ships, you’ll receive a tracking number via email. It may take 2–5 business days to activate after dispatch.
All prices include VAT where applicable. For international orders, customers are responsible for any customs duties or import taxes in their country.
First, check your tracking email. If the estimated delivery time has passed, contact us at info@theaxenlife.com and we’ll investigate.
